Key Responsibilities/Duties
- Set-up for new Desktop and Laptop Computers for new employees (with the list of Standard
- Software for installation including O365 Account Set-up.
- Technical Support for Desktop and Laptop Computers (Windows and MAC-IOS Based).
- Configuration and Troubleshooting of Network Access but not limited on Wi-Fi Access Points, Switches and Routers.
- Has a background on handling ticketing system.
- Checking of Wired Connection (for few units of Desktop Computers and Multi-Functional Devices).
- Connection to Multi-Functional Devices for Network Printing.
- Can do remote support (Anydesk/TeamViewer).
- Troubleshooting Hardware/Software and Peripherals (mouse, keyboard, headset, external drives, among others).
- Video Conference Set-up (Smart TV) via Boardroom and Conference Room using Office 365 Teams Meeting.
- Install and configure software and hardware.
- Performs other duties as assigned on time.
Functional Relationships
Internal: All employees
External: Business partners, clients, etc.
Requirements:
Qualifications:
- Candidate must be a graduate of BS IT, ECE, Computer Engineering, Computer Science or any other related course
- Experience in computer network and systems maintenance
- Should have experience as a technical support for desktop and laptop computers
- Should have experience in troubleshooting computers and peripherals, checking of wired and Wi-Fi connections (SSID and PW) and connecting Multi-Functional devices for Network printing
- Good proficiency in Microsoft Office 365
- Working knowledge of Windows Remote Desktop and VPN Connection
- Can work onsite in San Juan City
Specific skills & abilities:
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think critically
- Professional and customer-service oriented
- Must have strong attention to detail
- Adaptable and open to change
Personal qualities:
- Hardworking, resourceful, and proactive with a sense of urgency
- Good time management and organizational skills
- Ability to provide excellent customer service
- Ability to work effectively in a team environment
- Ability to handle stress and work under pressure
- Self-motivated with high level of integrity
Job Category: Cybersecurity
Job Type: Full Time
Job Location: San Juan City