Local Infra Support

Key Responsibilities/Duties

• Set-up for new Desktop and Laptop Computers for new employees (with the list of Standard
• Software for installation including O365 Account Set-up.
• Technical Support for Desktop and Laptop Computers (Windows and MAC-IOS Based).
• Configuration and Troubleshooting of Network Access but not limited on Wi-Fi Access Points, Switches and Routers.
• Has a background on handling ticketing system.
• Checking of Wired Connection (for few units of Desktop Computers and Multi-Functional Devices).
• Connection to Multi-Functional Devices for Network Printing.
• Can do remote support (Anydesk/TeamViewer).
• Troubleshooting Hardware/Software and Peripherals (mouse, keyboard, headset, external drives, among others).
• Video Conference Set-up (Smart TV) via Boardroom and Conference Room using Office 365 Teams Meeting.
• Install and configure software and hardware.
• Performs other duties as assigned on time.

Functional Relationships

Internal: All employees

External: Business partners, clients, etc.

Requirements:

Qualifications:

• Candidate must be a graduate of BS IT, ECE, Computer Engineering, Computer Science or any other related course
• Experience in computer network and systems maintenance
• Should have experience as a technical support for desktop and laptop computers
• Should have experience in troubleshooting computers and peripherals, checking of wired and Wi-Fi connections (SSID and PW) and connecting Multi-Functional devices for Network printing
• Good proficiency in Microsoft Office 365
• Working knowledge of Windows Remote Desktop and VPN Connection
• Can work onsite in San Juan City

Specific skills & abilities:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills and ability to think critically
• Professional and customer-service oriented
• Must have strong attention to detail
• Adaptable and open to change

Personal qualities:

• Hardworking, resourceful, and proactive with a sense of urgency
• Good time management and organizational skills
• Ability to provide excellent customer service
• Ability to work effectively in a team environment
• Ability to handle stress and work under pressure
• Self-motivated with high level of integrity